Quality Assurance

We have in place various systems to assist in setting and achieving targets. We monitor and review our performance and act on findings, enabling our organisation to continually improve business quality and performance in the best interest of our young people. We believe that our young people have the right to demand the highest standards of service from us and we continually monitor the expectations of the local authority through our organisation’s assurance plan. We regularly review our young people’s individual care plan. This care plan review process involves the young person and relevant professionals. The aim of the review is to ensure that all previously identified needs are being met and any newly identified needs or changes in circumstances are taken into account when revising the care plan. Our young people are invited to provide consultation to our organisation through our feedback on services formally on a quarterly basis with their support/key worker, and informally during house meetings which take place fortnightly. Our organisation is developing our quality assurance systems and is working towards achieving relevant accreditations.

We believe our staff are vital to ensure smooth delivery of our service. We have a dedicated HR department that proactively manages employee engagement and measures staff performance. Our staff are supported and trained to manage their caseload. We ensure this through monthly supervisions and annual appraisals. Our staff members receive regular training. Examples of training we provide internally and externally are:

• Safeguarding

• Lone working

• De-escalation and managing challenging behaviour

• Recognising mental health in adolescents

• Basic food and hygiene

• Support writing

• Scenario role play

• Understanding and working with relevant legislations i.e. Every Child Matters agenda

• POVA training

• Child protection

• First aid awareness / medication awareness

• Health and safety

• Critical thinking

• Conflict resolution

• Confidence building

All our staff members are recruited within the safer recruitment framework. All staff have a current enhanced DBS check and are required to have a minimum of 5 years of experience. All our senior members of staff have up to a NVQ Level 5.

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